Scorebuddy has announced it is rebranding as ScorebuddyCX, marking the next chapter in the platform's evolution from a best-in-class quality assurance tool into a complete CX intelligence solution. The new name builds on more than a decade of QA expertise while reflecting the full breadth of what the platform now delivers: AI-powered scoring, conversation analytics, coaching, and integrated learning, all in one place.

ScorebuddyCX

ScorebuddyCX continues to serve the contact center QA teams that have long relied on Scorebuddy to evaluate agent performance, maintain compliance and drive consistent quality standards. At the same time, the platform has grown to meet a wider need.

As customer experience has risen to the top of the strategic agenda, contact center leaders are increasingly looking for tools that connect QA data to broader CX outcomes, surfacing sentiment trends, reducing contact drivers and improving both human agents and AI chatbots at scale. ScorebuddyCX is built to serve these needs.

Customers using Scorebuddy QA AI platform today report a 60%+ reduction in manual QA workload, a 70%+ increase in QA coverage, and 90%+ AI Auto Scoring accuracy across voice, chat, email, and more. Over 300 organizations in 25+ countries rely on ScorebuddyCX to evaluate every interaction and turn that data into measurable performance improvement.

'Scorebuddy was designed by QA experts, and that expertise is the foundation everything else is built on,' said Derek Corcoran, CEO of ScorebuddyCX. 'ScorebuddyCX is the natural next step, giving our customers everything they need not just to manage quality but gain insights and deliver better customer experiences, from the same platform they already trust.'

'Whether a team comes to us for QA scorecards or AI-powered conversation analytics, they're trying to answer the same question: what's really happening in customer interactions - and how do we act on it?' said Emmanuel Doubinsky, VP of Product at ScorebuddyCX. 'ScorebuddyCX gives every type of customer a platform that grows with them.'

ScorebuddyCX is available now at www.scorebuddycx.com.

About ScorebuddyCX

ScorebuddyCX is a CX intelligence platform that helps contact centers turn customer conversations into clearer insight, stronger performance and better customer experiences. With configurable QA, AI Auto Scoring, integrated coaching, learning tools, conversation analytics, and business intelligence, ScorebuddyCX helps teams evaluate interactions at scale, identify trends, support agent development and connect conversation data to business outcomes.

Media Contact

Luke FitzgeraldScorebuddy151 - 156, The Masonry, Thomas St, The Liberties, Dublin, D08 PY5E, [email protected]https://www.scorebuddycx.com/

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